Avaya Professional Credential Program are IT Professional certifications for Avaya products. There are five Proficiency levels of certification: Avaya Professional Sales Specialist (APSS) , Avaya Professional Design Specialist (APDS), Avaya Professional Implementation Specialist (ACIS), Avaya Certified Solutions Specialist (ACSS), Avaya Certified Solutions Architect (ACSA). Avaya Certification Credentials require passing one or more exams or learning activities in the required areas. Exams are globally available at Virtual University Enterprises (VUE) Testing Centers around the world.

APSS Avaya Professional Sales Specialist

* Contact Center Systems (CC) – APSS-CC
* Data Systems – APSS-Data
* Small and Medium Enterprise (SME) Communications (SMEC) – APSS-SMEC
* Unified Communications (UC) – APSS-UC

APDS Avaya Professional Design Specialist
validates an ability to design and create Avaya solutions.

* Contact Center (CC) – APDS-CC
* Data Systems – APDS-Data
* Small and Medium Enterprise (SME) Communications (SMEC) – APDS-SMEC
* Unified Communications (UC) – APDS-UC

ACIS Avaya Certified Implementation Specialist
ACIS certifies a candidate has achieved a level of proficiency required to install, configure and adress implementation issues for a specified Avaya product family.

* Contact Center Systems
o ACIS- Avaya Aura® Contact Center
o ACIS- Avaya Aura® Contact Center CCT and Multimedia Implementation
o ACIS- Avaya Aura® Contact Recording and Avaya Aura® Quality Monitoring
o ACIS- Avaya Contact Center on Avaya Aura® Communication Manager and Avaya Call Management System
o ACIS- Avaya Interaction Center
o ACIS- Avaya Proactive Contact
o ACIS- Avaya Voice Portal
* Data Systems [2]
o ACIS- Avaya Ethernet Routing Switch
o ACIS- Avaya Virtual Services Platform 9000
o ACIS- Avaya Wireless LAN
* Small and Medium Communication Systems (SME)
* Unified Communications Systems (UC)
o ACIS- Avaya Agile Communication Environment
o ACIS- Avaya Aura® Communication Manager (R5.2.1)
o ACIS- Avaya Aura® Communication Manager and CM (R6.0) Messaging
o ACIS- Avaya Aura® Conferencing -Standard Edition
o ACIS- Avaya Aura® Messaging and Avaya Message Networking
o ACIS- Avaya Aura® Session Manager and System Manager
o ACIS- Avaya Communication Server 1000
o ACIS- Avaya Modular Messaging, Message Networking, and one-X® Speech

ACSS Avaya Certified Solutions Specialist
certifies a candidate has the proficiency to design, implement and troubleshoot real-time communications architectures for enterprises.

ACSA Avaya Certified Solutions Architect
ability to design, implement, maintain, and troubleshoot large, complex real-time communication architecturec across diverse multi-vendor environments.

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1 Comment

  • Mohammed Omair says:

    I need answers to pass the avaya APSS-1100 – Unified communication test, please help me get this done.

    apss (1100)- uc assessment answers

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